FAQs

How do I start taking classes?

Visit our schedule and click on the class you want. You may then attend a single drop-in or sign-up for membership.

When can I reserve a class?

You can register for a class up to 4 months in advance. We encourage you to sign up for your favorite classes as they may fill up quickly. Reservations can be made up to 15 minutes before the start of class. All reservations will be held up to 5 minutes prior to the class start time, after which, all open spaces will be given to walk-in and wait-listed clients. When you arrive at the studio, please sign-in at the front desk, so we know that you have arrived and are attending class. If you have not checked in 5 minutes prior to class, Kinetic reserves the right to give your spot to a walk-in member.

Can I cancel a reservation?

Yes, you may cancel with a minimum of 2 hours notice prior to the class start time. If you are a Class Card holder and do not cancel within the minimum 2 hours notice, one class will be deducted from your Class Card. For Unlimited Memberships, if you no-show or late-cancel with less than 2 hours notice, your account will be charged the current Drop-In fee.

I’m short on time. Do you have on-site showers?

Yes, our washrooms are equipped with showers and changing areas for those in-between-work workouts. Towels, shampoo and hair dryers are also included for your convenience.

Is there a wait-list option for busy or popular classes?

Yes, there is a wait-list option. As soon as a bike or spot has opened up for you, we will notify you by email or by text message (sent in advance of 90 minutes before class). It is your responsibility to check your email or cell phone if you are on the wait-list to avoid a missed class charge. YOU WILL NOT RECEIVE A PHONE CALL FROM THE STUDIO. Remember, when you put yourself on a wait-list, the system uses one of your credits to hold your place. If you do not plan on attending class, please remove yourself from the wait list to avoid penalty.

What happens at check-in and what happens if I am late or have to leave early?

When you arrive, please sign-in using the iPad so we know you’re here! If you have not checked in 5 minutes prior to class, Kinetic reserves the right to give your spot to a wait-list member.

ARRIVING LATE: If you arrive late for a class, you may lose your spot to a wait-list or drop-in member.

LEAVING EARLY: If you know ahead of time that you will need to leave a class early, please notify the instructor before class begins. If you need to leave class before it ends because you are ill, dizzy or have another health-related issue, please notify either the instructor or front desk staff. Your safety is our primary concern. 

Please arrive 15 minutes prior to the start of class to ensure you have adequate time to check in at the front desk, get water, get settled, etc. This is especially important for FIRST TIME STUDENTS so that you can be properly oriented and fitted on the bike.

Are all classes included with Class Passes and Memberships?

Yes, you can attend any class your heart desires!

Do my class passes expire?

Yes, passes expire 1 year from the date of purchase.

How do I cancel my Auto-renewal membership?

This membership automatically renews subsequent to your minimum 4-month commitment until notice of cancellation is given. Cancellation must be given a minimum of 30 days prior to your monthly renewal date. A cancellation request must be received in writing or via electronic mail to info@kineticfitness.ca

Do you only offer spin classes?

No, we offer a variety of classes! Check out our schedule page for a full list of our classes!